TERMS AND CONDITIONS
Welcome to the www.resonancepublishing.co.uk website terms and conditions for use. These terms and conditions apply to the use of this website, and by accessing this website and/or placing an order you agree to be bound by these terms and conditions as set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website.
Before you place an order, if you have any questions relating to these terms and conditions please contact us at firstname.lastname@example.org.
"Conditions" means these terms and conditions, "product" means a product displayed for sale on the website, "we, "us", "our" means Resonance Publishing Limited, "you", "your" means the user of this website, "working days" means all days other than Saturdays, Sundays, and public holidays.
Use Of Website
You are provided with access to this website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
When you register with www.resonancepublishing.co.uk website, you will be required to choose a contact email address and password. You are responsible for all session and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.
You warrant that the personal information provided when you register as a customer is true, accurate, current and complete in all aspects, and you will notify us immediately if any of your details change. You may update your details by signing into your account on the Resonance Publishing Limited website.
You agree not to impersonate any other person or entity or to use a false name or a name you are not authorised to use.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, liability, damaged, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.
By creating an account you confirm that you are aged 18 or over. In placing an order you confirm that you are aware of any age restrictions on these products and assert that you are old enough to purchase them.
All orders are made subject to these terms and conditions.
When using this website you shall not post or send to or from this website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.
The Contract Between Us
Your contract for purchases made through www.resonancepublishing.co.uk is with Resonance Publishing Limited (registered in England and Wales 7549027).
When placing an order, you agree that any and all information given is accurate and complete. All orders are subject to acceptance and product availability. Availability information for products is listed on each individual product description.
No contract for the sale of any product will exist between you and Resonance Publishing Limited until payment of the whole of the price for the goods ordered has been received. Once payment has been received Resonance Publishing Limited will confirm that your order has been received by sending an email to you. This confirmation email will be sent to the email address given in your order form and will detail products ordered, order number and the total price (including postage and packaging).
Resonance Publishing Limited’s acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.
If your order has not been accepted, you will receive an email from us telling you the reasons why.
Resonance Publishing Limited are entitled to withdraw from any contract in the case of any obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. If we are unable to contact you or we receive no reply from you, we will cancel your order.
Resonance Publishing Limited reserve the right to change prices listed without notice.
Resonance Publishing Limited reserves the right to refuse to supply to any individual or company.
Availability of goods you order
If Resonance Publishing Limited have insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and advise you of the estimated delay (usually 7-10 working days) in despatching the complete order. You may then give us your instructions regarding what you would like us to do with your order. You may wish to continue with the order and instruct us to: (i) dispatch immediately what is available in stock at the time, and dIspatch the rest of the order as soon the goods become available (no postage and packaging charges), or (ii) delay the dispatch until sufficient stock is available. You may wish to cancel the order completely, in which case any sum debited from your credit/debit card will be re-credited to your account and Resonance Publishing Limited will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order.
We will take all reasonable care to ensure that all details and availabilities of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up-to-date as possible, the information including product descriptions, prices and availability at a particular time may not reflect the position exactly at the moment you place an order. Please note that the price the goods are offered for tender are as displayed in the shopping.
Delivery of goods to you
The delivery period stated within which you will receive your order is approximate based upon availability, normal processing and delivery companies. An email will be sent to you to advise you when the goods have been dispatched (this is normally within 1-2 days of receiving your order).
Goods will be sent to the person and the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.
Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
Disposal of packing material is your responsibility.
If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. It is accepted by you that Resonance Publishing Limited has no control over additional charges in relation to customs clearance.
Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
Please note international shipments may be subject to cross-border inspections by customs authorities.
You will become the owner of the goods you have ordered when the goods are dispatched to you from our distribution centre.
Resonance Publishing Limited does not accept payment directly and no card details are kept by Resonance Publishing Limited. Payments are handled by third party payment gateway, in our case CardSave.
Before accepting your order a standard pre-authorisation check on your payment card to ensure there are sufficient funds to cover the cost of the transaction. No payment is debited from your card during this pre-authorisation, though your card issuer may ‘reserve’ these funds against your payment card.
All product prices and delivery charges are shown in UK pounds sterling.
Prices and VAT
We do not charge VAT. Delivery charges are extra and are applied where applicable.
Although we make every effort to ensure the prices on the website are correct, mistakes may sometime be made. If we discover a mistake in the price of the products you have ordered prior to their despatch, we will contact you and give you the option of either reconfirming your order at the correct price or cancelling your order. If we do not receive a reply we will cancel your order.
Cancellations and returns
This policy does not apply to goods ordered by businesses, which are exempt from the Distance Selling Regulations. Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement.
You may cancel your order for goods at any time up 14 days after receipt. You do no need to give us any reason for cancelling your order nor will you have to pay any penalty.
To cancel your order you must notify Resonance Publishing Limited in writing (by email, fax or post).
If you have received the goods before you cancel your order, then you must send them back to us at your own expense and risk. If you cancel your order but we have already processed the goods for dispatch and you have yet to receive them, you must not unpack the goods when they are received by you and you must send the goods back to us at your own expense and risk as soon as possible. If the goods are not to your expectations and you wish to return the goods, do so within 14 days of receipt and send them back to us at your own expense and risk.
Products can be returned under the following conditions:
The item(s) must be returned within 14 days of receipt.
The items must be in unused (re-saleable) condition.
Once you have notified us that you are withdrawing your order, any sum debited from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order.
By post in accordance with the following procedure:
Repackage the products securely and send the products together with the reason for return, a copy of the invoice/delivery note, your email address, order number and instructions as whether you would like a refund or a replacement.
Returns by post are made at your own risk and expense. You must ensure that the item(s) are packaged adequately, at your own expense, to protect against damage. We recommend that you use an insured registered mail service as returns not received by us cannot be credited to you.
Refunds will be credited to the same card used for the order after we have received the returned item(s) and we are satisfied that the item(s) are undamaged. We will make every effort to make the refund as soon as possible and in any event within 30 days.
If you receive an incorrect or damaged item from us, please notify us by email or in writing and return it to us within 14 days of receipt for an exchange. Replacement goods will only be dIspatched after the original goods have been received.
Goods lost in transit
For deliveries to any UK address please allow 10 working days from the date of dIspatch. If after 10 days your goods have not arrived, please contact us.
We treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation in place.
When you shop on the website, we will ask you to input and will collect personal information from you such as your name, email address, billing address, delivery address, telephone number, product selections and a password.
You should be aware that this site is being monitored and any capture information about your visit that will help us improve the quality of our service.
We confirm that any personal information which you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:
Processing your order
For statistical or survey purposes in improve this website and its services to you
To serve website content and advertisements to you
To administer this website
If you consent, to notify you of products or special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, email or in writing and you confirm that you do not and will not consider any of the above as being in breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
When you create a shopping account while ordering online you will be given the option to receive information from Resonance Publishing Limited via email about products, promotions or special offer which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, you may email us at email@example.com.
Your personal information may be disclosed to third parties who may help process your order. Resonance Publishing Limited requires all such third parties to treat you personal information as fully confidential and to fully comply will all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your personal information to any external company for mailing or marketing purposes.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and/or user information, we are entitled to do so.
If, at any time you believe that resonancepublishing.co.uk has not adhered to this privacy statement, please notify us by email at firstname.lastname@example.org and we will use all commercially reasonable efforts to promptly determine and correct the problem.
Compliance with laws
The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.
Intellectual property and right to use
You are permitted to use our website for your own non-commercial purposes. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, modify, commercially exploit or create derivative works of such material and content.
The copyright and other intellectual property rights in all material on this website are owned by us or our licensors and must not be reproduced without our prior consent.
Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or its contents, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site of the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the condition for:
Any economic losses (including, without limitation loss of revenues, profits, contracts, business of anticipated savings
Any loss of goodwill or reputation
Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions
The nature of internet communications means that your communications may be susceptible to data corruption, interception and delays.
We shall not be responsible for any detrimental reliance you place on this website or its contents.
If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the conditions shall be construed as separately applying and surviving even if for any reason or other of those provision is held to be inapplicable or unenforceable in any circumstances.
Links to and from other websites
Our website may contain links to and form other websites. These hyperlinks connect you to sites of other organisations which are not our responsibility. We have no control over any of the information you can access via other websites. There, no mention of any organisation, company or individual to which our website is linked shall imply any approval or warranty as to the standing and capacity of any such organisations, company or individual on the part of Resonance Publishing Limited.
Resonance Publishing Limited shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond its reasonable control.
These terms and conditions, together with the current Resonance Publishing Limited website prices, delivery details and Resonance Publishing Limited’s contact details, set out the whole of our agreement relating to the supply of the goods to you by Resonance Publishing Limited. Any changes to these conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Resonance Publishing Limited and you are expected to do. You confirm that, in agreeing to accept the conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the conditions.